[xrecnet] Urgent Requirement!!!!!!!! .Geneys Voice Portal-Cupertino-CA

Hello,

Note: Send the resumes to adarsh@nmkglobalinc.com

Please find the below requirement.

 Experience in managing multiple projects of complex global Contact Center environment. 

 Proven record of delivering large global Contact Center projects with geographically distributed teams. 

 Extensive experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys  Administrator. 

 Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling)

 Experience with implementing complex solutions involving Web Services, SOA, VXML

 Excellent communication, leadership and presentation skills.  

 Excellent organizational and documentation skills. 

 Experience in a fast-paced and highly dynamic working environment Track record of accomplishment and effectiveness within organizations.  

Dynamic personality, flexibility and ability to interact successfully with business teams. Strong work ethic. Ability to succeed in a team environment. 

 

Responsibilities: 

1) Provide superior technical leadership in Contact Center Applications such as Genesys, GVP 8.x, SIP, CTI multi-channel applications (voice, ivr) 

2) Analyze business requirements to identify risks and design appropriate solutions 

3) Design, develop, and implement processes, systems, and technology for Global Contact Center Applications.

4) Leading the full life cycle of projects including design/requirements, installation and configuration, testing, documentation, and providing cutover and support.

5) Delivering large global Contact Center projects with geographically distributed teams. 

6) Coordinate the resolution of production issues, analyze a problem and escalate the issue to an appropriate IS&T team or Genesys technical support.

Adarsh

Sr. Technical Recruiter  

NMK Global INC

Work: 510 793 3710

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