[xrecnet] Direct Client Opening - IVR Genesys Consultant Contact Center Experience - Farmington Hills, MI

Hello,

Hope you are doing great.

Please review the requirement and if you find it matching your profile then send me your updated resume ASAP/IMMEDIATE

 

Job Title: IVR Genesys Consultant with Contact Center Experience

Location: Farmington Hills, MI

Duration: 6 Months

 

Job Description:

 

Profile is required to manage Aspect CCT applications.

Client is ready to consider the profile who don't have Aspect experience, but Contact Center Experience is must.

The role includes expertise in Aspect Call Center Technology solutions.

Must have Good Communication and Coordination skills to deal with different Vendors, Business and other internal Teams.

Should have experience to manage and support contact center voice platform, Call Quality Recording/Monitoring and Outbound Dialer application.

Scope of Services:-

The talent's skill profile will include the following:

 

•        Knowledge and Experience in Contact Center software upgrades for

·         products Mainly with Aspect and other technology like Genesys, Cisco and Avaya.

•        Extensive Technical and administrative knowledge in Aspect

·         products Specifically ACD, UIP, AQM and CallMiner

·         •Lead installation/deployment effort with the vendor and document

·         technical details (HLD, DDD, BRD and PAR documents)

·         •Build and document Test Plan, Test Cases against requirements.

·         •Good presentations skills, to support Client Manager for

·         preparation of presentation deck.

•        Excellent communications skills written and verbal

·         •Problem solving techniques

·         •Effectively present technical information clearly and concisely

·         •Documentation – Functional Specifications and Technical References.

 

Regards

Ashish Gupta

1351 McCarthy Boulevard, Suit 116, Milpitas, CA, USA, 95035

Phone : 408-457-9381 Ext 4103

Yahoo, Gtalk : ashish.recruiter12

Email : ashish.gupta@idctechnologies.com

URL : WWW.idctechnologies.com

 

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