Direct Vendor : Infosys
The following requirement is open with our client.
Title : Contact Center Lead
Location : Farmington Hills, MI
Duration : 6 Months +
Rate : $Open
Visa Status : Any Work Status
In-Person Interview : No
Relevant Experience (Yrs): 5-12 yrs. (not on higher side)
Job Description:
The role includes expertise in Aspect Call Center Technology solutions.
Must have Good Communication and Coordination skills to deal with different Vendors, Business and other internal Teams.
Should have experience to manage and support contact center voice platform, Call Quality Recording/Monitoring and Outbound Dialer application.
Scope of Services:-
The talent's skill profile will include the following:
• Knowledge and Experience in Contact Center software upgrades for
products Mainly with Aspect and other technology like Genesys, Cisco and Avaya.
• Extensive Technical and administrative knowledge in Aspect products Specifically ACD, UIP, AQM and CallMiner
•Lead installation/deployment effort with the vendor and document technical details (HLD, DDD, BRD and PAR documents)
•Build and document Test Plan, Test Cases against requirements.
•Good presentations skills, to support Client Manager for Preparation of presentation deck.
• Excellent communications skills written and verbal
•Problem solving techniques
•Effectively present technical information clearly and concisely
•Documentation – Functional Specifications and Technical References.
Please respond with attached RTR Agreement and below following details: Please give us particular time for interview slots.
| RESOURCE DETAILS | ||
| Full Name of the Candidate (First, Middle, Last) | | |
| Contact Number (123-456-7890) | | |
| Email ID | | |
| Gender (Female/Male) | | |
| Year of Birth (YYYY) | | |
| Skype ID | | |
| LinkedIn profile Link | | |
| Best time to reach for a Tech-screen today (1) (NO 'Advance notices', NO 'Anytime'. Please specify a specific time slot and answer the calls.) | | |
| Best time to reach for a Tech-screen Next business day (2) | | |
| Best time to reach for a Tech-screen Next business day (3) | | |
| Availability (Immediate/x weeks/Specific date) | | |
| Undergrad Education (Bachelors Degree) | Major In | University: |
| Attended from: (mm/yy) | To: (mm/yy) | |
| Work Experience (specify a number) | Relevant: years | Total: years |
| Current Location (City, State) e.g.: Jersey City, NJ | | |
| Willing to Relocate (yes/no) | | |
| Visa Status (USC, GC, H1B, L2, GC-EAD) | | |
| Hourly Rate (Terms: 1099 or CTC) | $ | |
Employer's Particulars (if applicable):
| Company Name | |
| Contact person's name (Recruiter) | |
| Email ID | |
| Contact Number(s) |
Thanks and Regards,
Kishore
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ASCII Group, LLC
38345 W 10 Mile Rd, Suite 365, Farmington, MI 48335
Direct: 248-247-8358 | Email: kishore@asciigroup.com
YIM: availkishore | Website: www.asciigroup.com
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Note: Under bill s.1618 Title III passed by the 105th US Congress this mail cannot be considered spam as long as we include contact information
Kishore
==================================================
ASCII Group, LLC
38345 W 10 Mile Rd, Suite 365, Farmington, MI 48335
Direct: 248-247-8358 | Email: kishore@asciigroup.com
YIM: availkishore | Website: www.asciigroup.com
==================================================
Note: Under bill s.1618 Title III passed by the 105th US Congress this mail cannot be considered spam as long as we include contact information
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