[xrecnet] Urgent Hiring for IT Project Manager - Toronto, ON (100% Remote)

Please send matching profiles to pramodk.vigt@gmail.com

Skill                : IT Project Manager

Location         : Toronto, ON (100% Remote)

Duration        :  Full-time/ Permanent
Should be a Born and Brought-up Canadian Citizen

Role Description:
Reporting to the Director of Customer Success, this position is responsible for:

• Project managing client professional and managed service projects. Including the following key tasks: 

• Setting up the project in MS Teams and Project Management software 
• Establishing the project plan 
• Ensuring entire team understands roles, scope 
• Ensure internal team understands what is expected for key processes (time logging, internal chats, document storage) 
• Leading client, and internal meetings (creating agenda/sharing meeting minutes) 
• Managing all risks and issues and escalating as appropriate to ensure project remains healthy 
• Monitoring scope 
• Managing escalations (client and internal) 
• Monitoring SLAs for task completion. 
• Administering the Project Management tool, including setting up and monitoring key configurations on an ongoing basis 
• Updating key metrics for dashboard reporting 

• Assist in defining and improving the project management process and templates used. 
• Meeting with clients to understand their satisfaction level and to resolve issues.

 

Key Responsibilities:

This position provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following: 

• Leads internal and client project status meeting and manages all aspects of project management for IT projects 
• Aggressively follows up with all project team members (Vigilant and client) to ensure dates and estimates are provided and achieved.   
• Skilled in multiple project management methodologies including Agile and Waterfall 
• Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiatives 
• Ensures effective leadership of day-to-day service activities and risks and understand how and when to escalate.   
• Works well under pressure, able to manage multiple projects simultaneously 
• Follows Vigilant project management methodology, while at the same time subjectively assessing the best project management tools to use on a project-by-project basis 
• Ensures on-time, on-budget project delivery for the customer business 
• Continually improves reliability of delivery by understanding and improving all aspects of delivery support (tools, technology, reporting, etc) 
• Initiates interaction with the customers and resolve service issues while fostering key relationships 
• Maintains daily / weekly interaction with customer stakeholders to manage service delivery processes and gain a strong understanding of the customer critical systems inter-dependency. 
• Manages escalations as necessary 
• Produces ad hoc and recurring reports: 

• Relating to time and utilization 
• Performance of delivery 

• Actively contributes towards self-development by creating and following development plans based on development discussions with immediate manager.
• Complies with all people-related processes as mandated by Vigilant Technologies.

 

Qualifications:

This position requires a strong foundation in Project Management. Candidate must have excellent communication skills, including the ability to be assertive when necessary but maintaining a strong customer focus at the same time. Candidate must have a process mindset, always striving to improve or create repeatable effective delivery processes. 

 

Typical Experience Levels: 

• Strong experience as an IT Project Manager.
• Strong experience in End-to-End Project Management & Client facing.
• Strong experience in multiple PM methodologies including Agile & Waterfall. Waterfall experience is mandatory.
• Handling multiple projects (end-to-end).
• Extensive experience in MS Projects & MPP (Microsoft Project Plan).
• Demonstrated work history in customer-facing technology coordination role.
• Strong interpersonal skills and managing internal and external stakeholders. 
• Experience of working with multi-disciplinary teams. 
• Detail oriented and process focused mind set. 
• Strong business acumen with ability to establish and manage standard operating procedures for service delivery. 
• 5+ years of experience in an IT project management related capacity.
• Mid to expert level user of Excel and other Microsoft tools.

 

Our Company:

For 20 years, Vigilant has delivered premium advisory, professional and managed IT services to enterprises looking for value, flexibility and excellent service. We serve, by providing reliable guidance and services for both traditional and disruptive technologies. Vigilant is headquartered in Troy, Michigan and has offices in Toronto, Canada and Hyderabad, India. We provide Oracle, Microsoft and Blue Prism services.

 

Please provide me the latest copy of your updated resume.

 

Thank you

Regards

P Kumar LinkedIn

Recruitment Lead - VIGT Inc.

pramodk.vigt@gmail.com

WhatsApp# 248-886-6063

Mobile# 248-886-6063

Hangouts: vicky.staffing@gmail.com

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