[xrecnet] AWS Connect and Avaya Engineer /// Remote

AWS Connect and Avaya Engineer

Remote

12 Months

 

Job Summary:

 

We are seeking a highly skilled and experienced AWS Connect and Avaya Enginner with 7+ years of expertise in designing, implementing, and managing cloud-based contact center solutions. The ideal candidate will have a deep understanding of AWS Connect, Avaya systems, and a strong background in integration, optimization, and troubleshooting of enterprise-grade communication solutions.

 

Key Responsibilities:

 

• Design and Implementation:

o Architect and deploy Amazon Connect solutions tailored to business needs, ensuring scalability, reliability, and security.

o Configure, maintain, and integrate Avaya communication platforms (Avaya Aura, Avaya OneCloud, or equivalent) with AWS Connect.

o Develop call flows, IVRs, and routing strategies using Amazon Connect's contact flows and Avaya tools.

o Develop APIs and custom connectors for seamless communication between Avaya systems and AWS services.

o Perform regular updates, patching, and maintenance of Avaya systems and AWS Connect instances.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 7+ years of experience in implementing and managing contact center solutions.

• Proficiency in Amazon Connect, AWS services (Lambda, S3, DynamoDB, IAM, CloudWatch).

• Strong knowledge of Avaya systems (Avaya Aura, Avaya OneCloud, or equivalent).

• Hands-on experience with integrating CRM tools like Salesforce, ServiceNow, or Zendesk with AWS Connect or Avaya systems.

• Deep understanding of telephony protocols such as SIP, VoIP, and WebRTC.

Key Skills:

• Strong problem-solving and troubleshooting abilities.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a fast-paced, dynamic environment.

Thanks 

 

Regards,

 
Satya
Technical Recruiter

Key Business Solutions, Inc|| Office: 916 646 2080 Ext 216 || Fax: 916 646 2081 || Email: satya@keybusinessglobal.com || Website: www.key-soft.com || Yahoo IM/G Talk: satyakeysoft 

Notice: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. Thank You.

 

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