VSU - IT Configuration Manager Engineer (689511)
Petersburg, VA (Hybrid Position)
5 Months
Complete Description:
2 days ON SITE required, 3 days remote allowed. Parking is provided on campus for contractors
ABOUT THE ROLE
THIS POSITION REQUIRES ADMINISTRATION EXPERIENCE IN MICROSOFT ENDPOINT CONFIGURATION MANAGER (MECM), FORMERLY KNOWN AS SYSTEM CENTER CONFIGURATION MANAGER (SCCM) AND MICROSOFT INTUNE! CANDIDATES WITHOUT THIS EXPERIENCE WILL NOT BE CONSIDERED.
Provide technical support for day-to-day operations within Configuration Management. Must demonstrate excellent communication, interpersonal and organizational skills and be adept at tactfully managing a wide array of customers and their needs. Strong analytical thinking and problem-solving abilities required. Understanding of enterprise IT software/hardware Asset Management highly desired.
Provide day-to-day application administration, management, and technical support for ITSM and CMDB Suite to include Service Desk, Imaging Solution, Patch Management, System Workflows, Mobile Device Management and other areas within the configuration management discipline.
Assesses, prioritizes, and deploys software updates and security vulnerability patches in order to ensure that computers and servers are secured and protected from external intruders. Write, test, deploy, and support custom code and script as necessary to automate Tasks and IT processes.
Work within the software approval process with the Software Asset Manager. Match software with licenses. Assist with the package building, deployment and pushing of software to VSU Constituents. Serve as the Service Desk coordinator for the Software Asset Management queue. Ensure software metering. Identify opportunities for reduction in software costs. Streamline Software Reporting on quarter to annual basis.
Develop and maintain operating system imaging/deployment techniques for both Windows and Apple OS devices in conjunction with various functional levels within the university. Use of Apple School/Business Manager, PXE, MECM task sequence, WinPE, InTune, MEM, etc. are required in this function.
Create, build and maintain software packages for varieties of deployment types. Maintain software available for installation via software portal and/or InTune/MEM.
Perform reconciliation audits to compare installed software against licensed software, identifying gaps and ensuring the university remains compliant with contractual true-up cycles. Knowledge and understanding of software metering, auditing and true-up cycles are required.
Maintain, repair and troubleshoot the MECM application, CMDB, MEM and SQL Databases as needed.
Provide reports on reconciliation, audit activities, licensing, warranty and maintenance/support contracts and financial data. Report on Microsoft patch compliance, 3rd party patch compliance, installed software, software versioning within the environment, OS versioning, assets and more using available reporting tools.
Lead InTune/MEM to include patching and MDM. Provide reports from InTune/MEM environment.
Build, maintain and provide availability for AWS AppStream 2.0 or Workspaces environment, ensuring software is up to date and licensed. Generate reports from AWS and provide to management. Support and build VDI images, both cloud or on premise hosted.
Generate, distribute, & review weekly IT asset management and/or configuration management reports, including ITSM metric data.
Resolve all incident reports within the timelines prescribed for the severity level. Report all academic outages or degraded capabilities within Established client's SLAs. Update ticket notes with clear and accurate information to ensure that the life cycle of the ticket accurately captured. Effectively communicate with end users to provide excellent customer service when closing tickets.
Perform some Active Directory and network duties.
Perform other duties as required by management team.
Required Skills:
Patch Deployment, ADR creation and Administration through SCCM Required 5 Years
Creation of and Execution of Custom Reports using SCCM, SQL and CMDB Required 5 Years
OSD Creation, Administration, Deployment and Task Sequence Administration in SCCM Required 5 Years
Software Package Creation, Deployment and Administration Required 5 Years
Creation of and Development of Software Available to Software Center Required 5 Years
Creation and Management of Software Metering Required 5 Years
BitLocker Management through InTune Required 3 Years
Software Application Deployment through InTune Required 3 Years
MDM from InTune Required 3 Years
Experience Configuring and Administering Apple School/Business Manager Required 3 Years
Microsoft Server Administration Required 6 Years
Active Directory Management and Maintenance Required 6 Years
Network Administration Required 3 Years
PowerShell Scripting Required 4 Years
AWS Cloud Infrastructure Experience, to include AppStream 2.0 Required 1 Years
Bachelor's Degree in Information Systems or Related Field Required 4 Years
ITIL Certification Highly desired 5 Years
Amazon AWS Certification Highly desired 4 Years
Working Knowledge of SQL Highly desired 5 Years
Regards,
Satya
Technical Recruiter
Key Business Solutions, Inc|| Office: 916 646 2080 Ext 216 || Fax: 916 646 2081 || Email: satya@keybusinessglobal.com || Website: www.key-soft.com || Yahoo IM/G Talk: satyakeysoft
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