L3 LAS- Monitoring Analyst
Location: McLean, VA
· As a production support Monitoring analyst, you are the first line in detecting the issues related customer faced web applications and the critical Jobs. All applications/Jobs needs to be monitored (24x7x365), and responds to, automated and user-reported possible incidents that may impact to applications and customers.
· Monitor and analyze logs and alerts from a variety of applications.
· Quickly engage next level support engineer in case of further assistance needed.
· Creating Incident tickets and Tasks in ServiceNow.
· Running Database queries periodically to check the health of customer transactions.
· Flexible to work in any of the Shift and weekends if needed.
· Knowledge on Java, Unix and Databases like Oracle, DB2 and MongoDB required.
· Quick response to the auto generated alerts with initial triage.
· Knowledge on Autosys Scheduling tool and monitoring tools such as Kibana, Dynatrace and Kibana would be a plus.
· Nice to have understanding OS and Network concepts.
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