[xrecnet] Direct Client Req: "Help Desk Analyst" positions at "Atlanta, GA 30334 (Remote)"

Hi ,

Greetings from Uniqsoft INC!!!

 

We have "Help Desk Analyst" Open positions at "Atlanta, GA 30334 (Remote)" – 12 Month Contract position.

 

GA DHS - Help Desk Analyst 2 (766268)

 

Job Title: Help Desk Analyst

Location: Atlanta, GA 30334 (Remote)

Position type: 12 Month Contract

Interview type: Web Cam Interview Only

 

Short Description: 

The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.

Complete Description:

• The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
  *This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
  *State of Georgia resident applicants only.
• Position Responsibilities:
  • Receive and track onboard and offboard requests; check the requests for completeness and accuracy
  • Submit requests for new accounts using ServiceNow ticketing system.
  • Submit request for setup and delivery of equipment and wireless devices.
  • Coordinate with application teams for additional application access requests
  • Track progress of requests to completion and escalate to vendors and management as needed.
  • Review accounts for accuracy of provision or deprovision based on requests
  • Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
  • Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
  • Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
  • Communicate status of processed onboard or offboard requests to hiring managers
  • Resolve requests within SLA while providing the highest level of customer service
  • Display a consistent understanding of compliance to assist in high priority escalations and requests
• Qualifications & Skills Required:
  • Associate degree in a related field OR minimum 2+ years of help desk support
  • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
  • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
  • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
  • Detail oriented with the ability to work independently
  • Excellent oral, written, and interpersonal communication
  • Experience in performing well under pressure
  • Capable of working competently with personnel at multiple levels of the organization
  • Experience with ServiceNow or Okta is a plus
  • Must have work authorization that allows candidate to work in the United States

 

Required/ Desired Skills

Skills   Required / Desired     Amount of Experience

Associate degree in a related field Required 2 Years

Experience with excel spreadsheets, including formulas and reporting Required 2 Years

Experience with O365 Pro Plus core applications Required 1 Years

Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.). Required 1Years

Excellent oral, written, and interpersonal communication Required 2 Years

Experience with HelpDesk support. Required 1 Years

 

Thanks and Have A Wonderful Day,

 

Srikanth

(Technical Recruiter)

Uniqsoft INC, |4025 Tiber Falls Dr, Ellicott City, MD 21043 |

Direct: 443-636-2517

FAX: 443-288-4584| Email: sree@uniqsoftinc.com | www.uniqsoftinc.com

Hangout: srikanthrecruiter1103@gmail.com

Linkedin: linkedin.com/in/srikanthkasha

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