[xrecnet] Production Support Lead@Boston, MA (Submit only locals)

 

 

 

 

Production Support Lead

Location : Boston, MA (Submit only locals)

3 Days mandatory onsite

Rate : $50-54/hr on c2c

 

Mandatory Skills: SQL, UNIX, Windows, Autosys, ITIL

 

	Ratings out of 5	Mid-Level /Senior	Years of Experience
Overall Experience
SQL, UNIX, Windows, Autosys, ITIL
Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
Good experience in Service Now ticketing tools for all Incidents, SRs, Problem Tickets and Change/Problem Management Process.
Good experience in DB Queries – Be able to write queries including fair complexity
Good experience support environment – Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.
Having Exposure in support banking application
Having exposure in monitoring tools like Splunk, Dynatrace.
Having additional knowledge on Grafana

 

 

 Mandatory Skills

 

SQL, UNIX, Windows, Autosys, ITIL

 

Job Description

 

Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.

Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.

Good experience in DB Queries – Be able to write queries including fair complexity.

Good experience support environment – Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,

Having Exposure in support banking application.

Having exposure in monitoring tools like Splunk, Dynatrace.

Having additional knowledge on Grafana

Excellent customer communication.

Good Analytical skills and team member skills.

 

 

 

 

Regards

Pavan

VDart Inc

Ph: (470) 251-2584 Ext:1866

Email: Pavankumar.s@vdartinc.com

Website: https://vdart.com

 

 

 

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