Hi Partners,
Hope you are doing great.
Please send me the resumes to Jessi@jdelaughter.com for the below position
Job Title: IT Security Change Engineer
Location: Plano, TX
Duration: Longterm
Interview Type: Might be F2F after Telephonic Screen so need locals or nearby
Key Job Responsibilities
- Implementing customer changes across all technologies
- Working changes based on standard service measures
- Specialize and be a focal point for at least 3 products from the portfolio
- Mentor junior members of the team
- Troubleshooting change implementation problems
- Documenting customer infrastructure and configuration
- Liaise with vendors to support client devices and environments
- Excellent communication skills with the ability to articulate clearly in writing and verbally
- Evaluate unique or complex installations or configurations and make recommendations for resolution. Review and may resolve complex business issues.
- Engages team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met
- Confident and eager to take on additional more complex tasks
- Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
- Ability to articulate clearly, recommend and explain resolutions /clients.
- Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
- Has the knowledge and confidence to act as point of expertise and trusted advisor for peers and customers alike
- Understand and utilize Information Technology Information Library (ITIL).
- Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with customer
Qualifications
Education and Experience Required:
College Degree required or equivalent experience,
5-7 years experience in relevant technologies and customer environments. 3+ years IT Experience of customer delivery/customer service 3 Technical Industry Standard Certifications in Security and/or Network. Network and/or Security Operations Centre Industry Experience Relevant industry qualification where applicable.
Knowledge and Skills Required:
3 Years IT experience Excellent Documentation Skills Self-motivated Working knowledge of Network and/or Security Technologies Experience in a Support Environment Experience of working within a team environment Experience in Change Control Delivery Working knowledge of different Firewall platforms, available with experience of configuring/managing at least the following: Checkpoint Juniper CISCO PIX/ASA Working knowledge of Checkpoint products, F5 products, Bluecoat products, and Juniper products Working knowledge of IDS/IPS, VPN Technologies, Authentication Software, Microsoft and Citrix environments Excellent verbal and written communication skills in language to be supported Advanced and evidence of trouble-shooting skills in a technical environment Excellent analytical and problem solving skills Advanced Software and hardware knowledge of computing, storage and peripheral devices Advanced proficiency with case management databases and tools Superior customer service skills Telephone and remote support experience. E-support experience, knowledge, and resolution ability Ability to solve and document solutions for usage of other technicians and customers Ability to mentor new engineers Ability to train peers on solutions Ability to lead technical action plans Lead or provide expertise to teams or projects. Highly Developed knowledge of more complex solutions.
Jessie
Sr. IT Recruiter
Direct: 248-382-8235
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