Hi,
Please find the below job description and if you have a matching consultant, please share resume and contact details with me at anubhav.s@droisys.com .
Role: Siebel Support Consultant
Location: Denver/Colorado
Duration: 18+ months
Job Description:
MODE OF INTERVIEW: Phone screen and Skype.
o great communication
o SIEBEL 7.0 or higher
o XML
o SQL
Details:
· Application Issue Support Management
· Focused on solving application problems
· Production Support
· On call 1-2 days a week
· This position would fill the 6th spot on the team
· Team is flexible with hours – Needs to report between 8-10 and can leave 4-6
· First Choice is Denver, Second Choice is Phoenix
Must have:
· Siebel
· Been in a support role
· Data Analysis skills
· Strong communication skills
· XML
o Understand data structure of XML
o Debug troubleshoot XML
· Strong SQL
o Selects, Joins, Deletes
o Strong SQL skills to retrieve information from the Database
This position will:
· Navigate in Siebel application
· Troubleshoot application problems
· Run queries in Seibel (Frontend)
· Write Scripts for Clean up
· Call out potential Risks
· Interact with many Middleware Systems
· Be the face of IT
· Facilitate meetings
· Work with External Vendors
This Group:
· Supports 2 major Applications
· Use Webservers
· They Use Siebel 7.7
o Used for customer relationships
We are looking for an analyst that will be supporting the following key apps
• Customer Relationship Management (Siebel CRM), Field Services (Siebel FSS),
• Scheduling and Routing (FS Scheduler / Click), and Middleware (Oracle Fusion) applications.
• Mobile apps (FSDS/FSTP)
ESSENTIAL DUTIES/RESPONSIBILITIES:
• Drive root-cause analysis of Incidents and Problems, and shepherd their resolution through the DIRECTV software development lifecycle
• Coordinate support with various IT teams (Development, QA, and Vendors) to drive the resolution of reported problems
• Write executive summaries of high priority issues for senior management
• Manage regular meetings with business and IT stakeholders to prioritize and resolve important problems
• Evaluate scheduled application and environment changes for associated risks, and advocate mitigations to such risks
• Identify common themes in reported production issues
• Support critical go-live activities for various projects
• Provide periodic On-Call support
• Occasional travel to other DIRECTV sites
• Siebel Call Center and Field Services Applications
EXPERIENCE/QUALIFICATIONS:
• At least 4 years of IT experience preferably in a consulting, project management, business analysis, development, operations, or testing capacity in large IT enterprise application environments
• Strong knowledge and experience with SQL/database technologies (Oracle/Teradata/MS SQL)
• At least 2+ years of hands on experience supporting Siebel applications (V7.0 or higher) is strongly preferred.
• DIRECTV has adopted a modified ITIL V3 standard for IT processes, and familiarity with the standard is a plus
• Experience with Software development lifecycle methodologies, quality assurance and software testing, business requirement definition, systems analysis and design, and familiarity with SCRUM and AGILE methodologies is a plus
• Ability to drive root-cause analysis of problems, and drive resolution through the DIRECTV SDLC process
• Ability to demonstrate a mastery of integrated IT systems
• Excellent written and verbal communication ability
• Excellent critical thinking and logical problem-solving skills
• Ability to quickly understand highly integrated technical systems, including real time and batch integration/processing
• Ability to work independently with little to no direct supervision
• Must be a self-starter and detailed oriented.
• Strong customer service skills
• Experience with: Software development lifecycle methodologies, quality assurance and software testing, requirements definition, systems analysis and design and root cause analysis and continuous improvement.
• MS Office skills are essential
IDEAL QUALIFICATIONS:
• Bachelor's or Master's degree in Computer Science, MIS, engineering, or a scientific field
• Siebel CRM/Field Services support experience
• Experience with the following are a plus, but not required:
• Amdocs Billing a plus, but not required
• Telco processes and architectureThanks/Regards
Anubhav
Technical Recruiter
Email: anubhav.s@droisys.com |
Desk: 408-874-8333 Extn. 277
Skype: anubhavs.droisys
Hangout: anubhav.intime1@gmail.com
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