[xrecnet] Support Lead at (L1-L2-L3)- ITSM, Telecom @– ONSITE- DAY1 – NEED LOCAL TO BOSTON , MA

KINDLY SHARE ONLY MATCHING PROFILES, I CAN SUBMIT only1  profile who are local

 

 

Support Lead  t (L1-L2-L3)- ITSM, Telecom

 Boston – ONSITE- DAY1 – NEED LOCAL TO BOSTON , MA

$45-50/hr on c2c

 

 

Mandatory Skills : Unix, SQL, AWS Basics, ITIL  | TEX 10+, REX 8, ORACLE , SPLUNK , DYNATRACE , AWS , MI , Protocol , incidnts , tickets , servicenow , banking

 

 

Detailed JD     

Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.

Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.

Good experience in DB Queries – Be able to write queries including fair complexity.

Good experience support environment – Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,

Having Exposure in support banking application.

Having exposure to AWS

Having exposure in monitoring tools like Splunk, Dynatrace.

Having additional knowledge on Grafana

Excellent customer communication.

Good Analytical skills and team member skills.

 

Regards

Pavan

VDart Inc

Ph: (470) 251-2584 Ext:1866

Email: Pavankumar.s@vdartinc.com

Website: https://vdart.com

 

 

 

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