Greetings !
This is Pavan from Bitflow Group Inc .Bitflow Group is a preferred nationwide staffing vendor to Fortune 500 companies in the US. We have an immediate opportunity with one of our clients. Please find the job description below, and if you are interested, please forward your resume with your details to spavan@bitflowgroup.com for further consideration.
NOTE :The main intention of sending the email is to connect with you for current opportunity which might be a fit if you are looking for a change , Apologize if it is not a match with the skill set or level of experience mentioned in the job description and appreciate if you can refer any one who is desperately looking for a project.
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IVR APPLICATION Engineer / Senior SDI (Customer Service)
Detroit, Michigan, USA
C2C
GC/CITIZENS PREFERRED.
EXPERIENCE WITH IVR , CUSTOMER CARE SERVICE, CALL CENTER, TROUBLESHOOTING
JOB DESCRIPTION
One (1) new opening for Customer Service Feature Team
This position is a very unique skillset to support our Call Center applications.
Role/Description Senior SDI (Customer Service)
Number of Open Positions 1
• Minimum of 7 year's experience in the items listed below:
• Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
• Ability to design, develop and support advanced IVR applications, knowledge of PBX architecture, telecommunication network services, and contact center systems
• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems
• Strong understanding of contact center operation, including key metrkforce management needs; as well as experience with management and development of speech recognition systems and grammars.
The priority would be working with web services and integrating them with IVR applications.
TAGS
Customer Service
Contact Centres > Call Centres
Web Services
integration
SOAP
VXML
SQL
XML
REST
IVR
PBX architecture > PBX architecture telecommunication
Contact Centres
Troubleshooting
SIP
management and development of speech recognition systems and grammars
Thanks,
| Pavan Sr.IT . Recruiter | PHONE : 5716553266 Ext :128 EMAIL : spavan@Bitflowgroup.com WEB : bitflowgroup.com.com ADDRESS : 22960 Shaw Road, Suite 600
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