Kindly go with skills and submit resumes , kindly don't Bombard with resumes , I can only submit 1 quality resumes , need lead experience Mandatory
1)Salesforce Service cloud with lead experience | USA | Service cloud experience in Salesforce |
2)Salesforce Health cloud with lead experience | USA | Health cloud experience in Salesforce |
)Technical Lead
Service cloud experience in Salesforce
North Carolina, Raleigh
C2c
Position Details |
Job Location/Client Location (with City & State) | North Carolina, Raleigh |
Remote ok (Yes / No) | No |
Project Duration | 5 years |
Mode (TP/FTE) | TP |
No of openings/positions | 1 |
Job Title/Role | Technical Lead |
Mandatory Skills | Service cloud experience in Salesforce |
Client Interview Needed for Selection (Yes / No) | N |
Detailed JD (Pl share the Detailed Description, 1 liner JD will not work) | Roles & Responsibilities
Lead a team of resources to provide L1/L2/L3 Support, Monitor and provide support to production streams and help business users with expert knowledge on all supported applications.
Develop, co-ordinate and promote the effective functioning of problem management activities by working with support manager
Should be able to troubleshoot (review, analyse and resolve) production issue including job failures, and be able to apply code fixes on an as needed basis.
Should be able to work with Business partners to analyse and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements.
Develop and maintain a professional relationship with all stakeholders within IT and Business teams and provide support
Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management
Responsible for hands on operations and support within Salesforce environment and integrations
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
Drive projects that improve support-related processes and our customers technical support experience with minimal guidance
Take ownership of creating knowledge base to document routine issues and troubleshooting approaches
Mentor and train team members on support process and compliance process
Desired Skills & Experience
7+ years of experience in Salesforce support operations including handling incidents and bug fixes
Experience in handling the team of support analysts to maintain and troubleshoot operations including, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects, and fields
SFDC technical knowledge of on Application Configuration, Customization using Triggers, Visual force, Apex classes is required to trouble shoot the production issues.
Develop and prepare effective training modules and user guides
Ability to effectively prioritize and execute tasks, and collaborate with various stakeholders and deliver in tight timelines
|
________________________________________________________________________________________________________________________________________________________
2)Health cloud experience in Salesforce Technical Lead
North Carolina, Raleigh
C2C – NEED DAY1 ONSITE
Position Details |
Job Location/Client Location (with City & State) | North Carolina, Raleigh |
Remote ok (Yes / No) | No |
Project Duration | 5 years |
Mode (TP/FTE) | TP |
No of openings/positions | 1 |
Job Title/Role | Technical Lead |
Mandatory Skills | Health cloud experience in Salesforce |
Client Interview Needed for Selection (Yes / No) | N |
Detailed JD (Pl share the Detailed Description, 1 liner JD will not work) | Roles & Responsibilities
Lead a team of resources to provide L1/L2/L3 Support, Monitor and provide support to production streams and help business users with expert knowledge on all supported applications.
Develop, co-ordinate and promote the effective functioning of problem management activities by working with support manager
Should be able to troubleshoot (review, analyse and resolve) production issue including job failures, and be able to apply code fixes on an as needed basis.
Should be able to work with Business partners to analyse and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements.
Develop and maintain a professional relationship with all stakeholders within IT and Business teams and provide support
Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management
Responsible for hands on operations and support within Salesforce environment and integrations
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
Drive projects that improve support-related processes and our customers technical support experience with minimal guidance
Take ownership of creating knowledge base to document routine issues and troubleshooting approaches
Mentor and train team members on support process and compliance process
Desired Skills & Experience
7+ years of experience in Salesforce support operations including handling incidents and bug fixes
Experience in handling the team of support analysts to maintain and troubleshoot operations including, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects, and fields
SFDC technical knowledge of on Application Configuration, Customization using Triggers, Visual force, Apex classes is required to trouble shoot the production issues.
Develop and prepare effective training modules and user guides
Experience working in a team-oriented, collaborative environment |
Regards
Pavan
VDart Inc
Ph: (470) 251-2584 Ext:1866
Email: Pavankumar.s@vdartinc.com
Website: https://vdart.com
Confidentiality Notice
The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer.
--
You received this message because you are subscribed to the Google Groups "Xrecnet IT Recruiters Network - Corp to Corp IT Jobs & Hotlists" group.
To unsubscribe from this group and stop receiving emails from it, send an email to
xrecnet+unsubscribe@googlegroups.com.
To view this discussion on the web visit
https://groups.google.com/d/msgid/xrecnet/CAGf9M08esCEC-HUgz%2BSWaxY_5itDW%3DGRJiZ3dYVTzH3oSEHFdg%40mail.gmail.com.
No comments:
Post a Comment