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Role Name: Change Management Governance Analyst
Location: Charlotte, NC (Onsite)
No opt/cpt
JOB DESCRIPTION:
Change Management Governance Analyst Service Management Governance P3 Contractor
Position Summary
The Change Management Governance Analyst provides operational and governance support for the Service Management Governance organization with primary focus on Change Management Governance and secondary support for Incident and Problem Management Governance functions
This role serves as a key coordinator across governance processes driving actionitem management stakeholder engagement reporting process improvements governance reviews and executive communications The individual acts as a central conduit between Change Incident Problem Management Engineering Technology Operations and Risk partners to ensure consistent execution of governance activities and continuous process improvement
The ideal candidate possesses strong project management organizational communication and analytical skills with the ability to manage multiple workstreams in a fastpaced technology environment
Key Responsibilities
Change Management Governance Support Primary Focus 60
Support daytoday execution of Change Management Governance activities
Coordinate Change Advisory Board CAB meetings and governance review forums
Facilitate governance reviews for highrisk and complex technology changes
Track governance actions risks exceptions approvals and remediation activities
Validate change requests for completeness required documentation approvals and governance compliance
Produce weekly and monthly governance reporting dashboards and executive summaries
Coordinate change freeze communications and enterprise implementation schedules
Support change metrics analysis including
Failed Changes
Emergency Changes
Change Success Rate
Aged Changes
Governance Compliance
Incident Problem Management Governance Support 30
Coordinate action items resulting from major incident reviews and problem management activities
Maintain tracking of corrective actions remediation plans and governance commitments
Support preparation of incident governance reviews problem review discussions and executive reporting
Assist with trend analysis and recurring issue identification
Partner with Incident and Problem Managers to drive closure of governance deliverables and followup actions
Governance Coordination Project Management 10
Manage governancerelated initiatives and process improvement efforts
Drive meeting coordination documentation status reporting and stakeholder communications
Maintain governance artifacts process documentation runbooks and procedures
Track project milestones dependencies risks and issue resolution activities
Support audit risk compliance and regulatory requests as needed
Identify opportunities to streamline and automate governance reporting and processes
Required Qualifications
3 years of experience in Project Coordination PMO Technology Operations IT Governance Service Management or Program Support
Experience coordinating crossfunctional initiatives involving multiple stakeholders
Strong organizational and project tracking skills
Experience creating executive reporting dashboards and presentations
Excellent written and verbal communication skills
Ability to manage multiple priorities with minimal supervision
Strong proficiency with Microsoft Office Suite including Excel PowerPoint and Teams
Preferred Qualifications
Familiarity with ITIL practices including
Change Management
Incident Management
Problem Management
Service Management Governance
Experience with ServiceNow
Experience working in regulated financial services environments
Knowledge of technology operations infrastructure cloud or platform support organizations
Experience supporting governance forums CABs or operational review meetings
Critical Success Factors
Strong followup and actionitem management
Ability to influence without direct authority
Excellent attention to detail
Strong stakeholder management skills
Ability to operate across multiple governance functions simultaneously
Comfortable working with senior technology leaders
Processoriented mindset with continuous improvement focus
Why This Role Exists
This role enables governance leaders to focus on strategy risk decisions and executive engagement by providing operational coordination project management reporting and process execution across Change Incident and Problem Management Governance The position serves as the connective tissue between governance functions and helps ensure actions risks metrics and process improvements are consistently executed and tracked to completion
Regards
Pavan
VDart Inc
Email: Pavankumar.s@vdartinc.com
Website: https://vdart.com
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