[xrecnet] CRM Business / Systems Analyst Location: Atlanta, GA/Chicago IL/Vienna, VA (Onsite) - **ONLY LOCAL CANDIDATES

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Role Name:    CRM Business / Systems Analyst

Location:        Atlanta, GA/Chicago IL/Vienna, VA (Onsite)  - **ONLY LOCAL CANDIDATES TO Atlanta, Chicago or Vienna.WILL BE CONSIDER**

 

JOB DESCRIPTION:           

**ONLY LOCAL CANDIDATES TO Atlanta, Chicago or Vienna.WILL BE CONSIDER**

 

Role Overview

 

We are seeking a highly skilled Technical Business Analyst with expertise in retail banking and payment systems and hands-on experience with Microsoft Dynamics 365 applications. This hybrid role bridges business needs and technical solutions, ensuring successful delivery of banking and payment-related projects leveraging Dynamics 365.

 

Key Responsibilities

 

• Business Requirement Gathering: Collaborate with stakeholders to elicit, document, and validate requirements for retail banking and payment processes.

• Azure DevOps Backlog Refinement: Maintain and refine user stories, acceptance criteria, and prioritize backlog items for development teams.

• Solution Design Support: Translate business needs into functional specifications for Dynamics 365 modules (Finance, Customer Service, Payments).

• Process Mapping & Optimization: Analyze workflows, identify gaps, and recommend improvements aligned with industry best practices.

• Integration & Data Management: Support integration of Dynamics 365 with core banking systems, payment gateways, and third-party applications.

• Testing & Quality Assurance: Develop test cases, coordinate UAT, and ensure solutions meet functional and regulatory requirements.

• Documentation & Training: Prepare user guides, process documentation, and deliver training sessions for end-users.

• Compliance & Security: Ensure adherence to banking regulations, PCI DSS standards, and data privacy requirements.

 

Required Skills & Qualifications

 

• Education: Bachelor’s degree in Business, Finance, Computer Science, or related field.

• Experience:

    o 5+ years as a Business Analyst in retail banking or payments domain.

    o 3+ years working with Microsoft Dynamics 365 (Finance & Operations, Customer Engagement).

• Technical Skills:

    o Strong understanding of payment systems, card processing, and banking operations.

    o Familiarity with Azure DevOps, API integrations, data migration, and SQL.

• Soft Skills: Excellent communication, stakeholder management, and problem-solving abilities.

 

Preferred Qualifications

 

• Experience with Agile methodology and tools (Jira, Azure DevOps).

• Knowledge of ISO 20022, SWIFT, and ACH payment standards.

• Microsoft certifications in Dynamics 365.

Regards

Pavan

VDart Inc

 

Email: Pavankumar.s@vdartinc.com

Website: https://vdart.com

 

 

 

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