[xrecnet] IA-IDPH-HelpDesk Support 3 (644131)///Desmoines,IA

IA-IDPH-Help Desk Support 3 (644131)

Desmoines, IA

12 Months

 

Due to Nature of work the consultant should be onsite

 

Short Description:

 

The Candidate will perform Desktop and Help Desk support for the Iowa Department of Public Health Information Management Bureau.   This position will provide support of the Amanda permit and license application.  This is an on-site position.

 

Complete Description:

 

This position is needed to provide tier-one help desk support with technical issues via phone, email and ticketing system. They will provide network support for all users; which will include but is not limited to, setting up new desktops/laptops; design, configure and test computer hardware, networking software and operating system software; update Inventory of electronic equipment as required; use sound judgment to escalate service requests and incidents when required.  

 

Approximately 25% of the department work offsite, Candidate must be proficient in working over the phone with users. The Department uses Google G-Suite, along with many of the Adobe products, a Candidate with knowledge in both areas would be an asset.

 

I need a sharp and teachable person with:

 

Experience with Active Directory and Windows Security

Experience with Microsoft Office Suite 2007, 2016, Google G Suite, and Adobe products

Experience with Windows Operating Systems including Windows 7 and 10 along with Chrome OS

VM Ware

Excellent customer service & communication skills including good phone experience with offsite users

 

Required / Desired Skills:

         

Provide Customer support to end users

Manage Data Conversion effort from legacy system to new system

Provide status updates to take holders

Maintain a degree of self-management

 

Regards,

 
Satya
Technical Recruiter

Key Business Solutions, Inc|| Office: 916 646 2080 Ext 216 || Fax: 916 646 2081 || Email: satya@keybusinessglobal.com || Website: www.key-soft.com || Yahoo IM/G Talk: satyakeysoft 

Notice: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. Thank You.

 

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