[xrecnet] Business Analyst /// San Jose, CA (hybrid, 3 days onsite )

Business Analyst

San Jose, CA (hybrid, 3 days onsite )

6+ Months

 

REQUIREMENTS:

 

• Requires bachelor's degree.
• 5+ years of overall experience.
• 2+ years supporting customer care related functions.
• Ability to communicate effectively and experience in documenting requirements and specifications is essential.
• Bring a continuous learning, improving and collaborative mindset
• Self-motivated and proven ability to work creatively and analytically in a problem-solving environment.
Ability to build and manage cross functional relationships

 

Responsibilities:

• Collaborate within multiple stakeholders and cross-departmental teams to ensure proper implementation approach is in place.
• Analyze business requirements, explore and evaluate various options, configure the application to meet requirements and coordinate testing with QA and User acceptance testers.
• Research and recommend solutions which meet the business needs for new projects.
• Translate business architecture through the elicitation and definition of functional requirements and develop documentation and data flows.
• Provide level 3 end user support as called upon by the Production Support Team.
• Assist with test data preparation and testing.
• Ensure documentation is up to date on sharepoints and wiki pages.
• Help with Jira Hygiene.
• Maintain a working knowledge of call center software like Genesys PureCloud, Amazon connect.
• Bring up process and experience improvement ideas and be the idea lead/sponsor and rally the technical teams to rapidly prototype and prove a concept.

 

Regards,

 
Satya
Technical Recruiter

Key Business Solutions, Inc|| Office: 916 646 2080 Ext 216 || Fax: 916 646 2081 || Email: satya@keybusinessglobal.com || Website: www.key-soft.com || Yahoo IM/G Talk: satyakeysoft 

Notice: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. Thank You.

 

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