[xrecnet] : SAP SERVICE DELIVERY MANAGER || Seattle, WA (Day 1 onsite) | |

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Title: SAP SDM   (SAP SERVICE DELIVERY MANAGER)

Location: Seattle, WA (Day 1 onsite)

C2c

 

Skills	Years of experience	Last used year	Experience Level
			Junior	Mid-Range	Senior
SAP SDM
Managing large/medium AMS projects, implementation projects
Manage reporting and ticket resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues
Experience working with offshore development work and leading execution

 

JOB Description:

• 10+ years of SAP experience, out of which 5+ years in managing large/medium AMS projects, implementation projects
• Proven track record in SAP Service Delivery Management and Strong understanding of SAP systems and processes.
• Experience in Coordinating with the Onsite / Offshore Service delivery team to provide the expected issue resolutions adhering to and exceeding the agreed SLAs.
• Manage reporting and ticket resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues.
• Provide leadership of the delivery team to deliver service outcomes, service quality, risks and issues.
• Manage all service delivery stakeholders to ensure that the relationships contribute positively to engagement success.
• Provide account leadership to include ability to discuss and champion the business case for change to a business audience, and actively participate and execute high value business solutions.
• Define and follow up Service Level Agreements (SLA) with respect to the requirements of the business.
• Ensure the availability of the application and the continuity of the support services.
• Provide account leadership to include ability to discuss and champion the business case for change to a business audience, and actively participate and execute high value business solutions.
• Creating and negotiating statements of work, account planning and milestone creation, financial reporting.
• Experience working with offshore development work and leading execution
• Manage client and internal teams from 50-60 resources onshore/offshore.

"sap sdm" and "ams" and "delivery" and "management" and "service delivery management"

 

 

 

Regards

Pavan

VDart Inc

Ph: (470) 251-2584 Ext:1866

Email: Pavankumar.s@vdartinc.com

Website: https://vdart.com

 

 

 

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--

Regards

Pavan

VDart Inc

Ph: (470) 251-2584 Ext:1866

Email: Pavankumar.s@vdartinc.com

Website: https://vdart.com

 

 

 

Confidentiality Notice

 

The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer.

 

 

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