Supporting the iterative configuration of the ITSM application, engage stakeholders to conduct reviews through joint design sessions • Proactively researching and suggesting enhancements to existing engagements • Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management • Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices. • Execute data mapping and bulk data imports/updates when necessary Minimum Qualifications: • Bachelor's degree in Computer Science, Information Systems, or a related field • 3-5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow • Experience designing and deploying web-based end user self-service portals • Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services • Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts • Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data Preferred Qualifications: • Experience working in the governmental sector (local, state, or federal) • Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework • Experience performing continuous improvement initiatives for processes and services • Strong knowledge and familiarity with ITSM processes • Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience • Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations • Ability to obtain a security clearance with FedRAMP administration standards Knowledge, Skills, Abilities and Competencies: • Decision Quality • Problem Solving • Directing Others • Hiring and Staffing • Drive for Results • Organizational Agility • Building Effective Teams • Motivating Others
| Coming together is a Beginning... Keeping together is Progress...Working together is a Success!!!
Thanks, and Regards Kumar Talent Acquisition Synaptein Solutions Inc. Desk Number: 571-223-7775 e-Mail: kumar.l@synap-one.com |
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