[xrecnet] DAS-Service Desk 1/ SD1 (722018) /// Remote

DAS-Service Desk 1/ SD1 (722018)

Remote

8 Months

 

Short Description:

 

Candidate/vendor must be able to provide their own laptop/computer, USB headset, and a consistent internet connection.

 

Complete Description:

 

Years of Relevant Experience         Minimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience preferred.

Preferred Education  4-year college degree or equivalent technical study preferred; may accept equivalent work experience.

 

Job Description:   

 

•         Required to have a dedicated workspace at home and be able to work from home without distractions.

•         Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.

•         Escalate issues in accordance with defined procedures.

•         Assist users through problem solving steps.

•         Use available tools and resources to research and resolve technical problems.

•         Provide accurate information to end users in a timely manner.

•         Ability to multitask while interacting with customers and documenting tickets.

•         Adhere to established quality standards.

•         Ability to work in a team environment.

•         Complete assigned tasks.

•         Strong communication skills; both written and spoken.

 

Mandatory skills   

 

Ability to type 40+ WPM, excellent time management.

 

Certifications or Desired skills:

 

Experience with ServiceNow, Salesforce, or similar ticketing systems.

 

Regards,

 
Satya
Technical Recruiter

Key Business Solutions, Inc|| Office: 916 646 2080 Ext 216 || Fax: 916 646 2081 || Email: satya@keybusinessglobal.com || Website: www.key-soft.com || Yahoo IM/G Talk: satyakeysoft 

Notice: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. Thank You.

 

--
You received this message because you are subscribed to the Google Groups "Xrecnet IT Recruiters Network - Corp to Corp IT Jobs & Hotlists" group.
To unsubscribe from this group and stop receiving emails from it, send an email to xrecnet+unsubscribe@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/xrecnet/CAAd%3Dnqd5hCF8KedUkJW5U40a%2B%2Bu%2BH8qxPHQhpT4WoiwvTzE7jQ%40mail.gmail.com.