[xrecnet] Need a Genesys Cloud QA lead position. -- open to work in PST hours or based out of LA.---No fake resumes--Passport number is must

Need a Genesys Cloud QA lead position. -- 

open to work in PST hours or based out of LA.-

--No fake resumes-

-Passport number is must 

C2c accepted

long term contract

JD: Genesys QA Lead/Manager

Ø Minimum 10 years of experience in software quality assurance with a focus on testing cloud-based Contact Center Applications.

Ø  Collaborate with cross-functional teams including development, product management, and operations to understand product requirements and design comprehensive test plans.

Ø  Design, develop, and execute manual and automated test cases to ensure the quality and reliability of applications built on the Genesys CX Cloud platform on below areas.

• Omni channel solution & Automation Process
• Conversational AI -
• Quality Management
• Agent Performance
• Workforce Management
• Digital Deflection
• Customer Journey & Intent Prediction
• Speech Analytics
• Cognitive Services – Voice & Chatbot
• Survey Tools & Knowledge Management

Ø  Strong experience with Genesys CX Cloud platform, AppFoundry & 3^rd party integration, including setup, configuration, and troubleshooting.

Ø  Solid understanding of software testing methodologies, QA processes, and defect lifecycle.

• Identify, document, and track software defects and issues, working closely with developers to resolve them in a timely manner.
• Conduct functional, integration, regression, and performance testing to validate system behavior and performance under various conditions.
• Continuously improve testing processes, tools, and methodologies to enhance efficiency and effectiveness of the QA team.
• Participate in design and architecture discussions to provide input on testability and quality considerations.
• Collaborate with the customer support team to reproduce and validate reported issues, ensuring prompt resolution.
• Contribute to the creation and maintenance of testing environments that closely mimic production setups.

Ø  Stay up-to-date with industry best practices and emerging trends in software quality assurance and Genesys CX Cloud technology.

• Proficiency in testing tools and frameworks, such as Selenium, JUnit, TestNG, etc.
• Familiarity with programming languages like Java, Python, or JavaScript.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work effectively in a collaborative team environment.
• Experience with Agile/Scrum development methodologies.
• Genesys & AI certifications is a plus.

Raj

Talent Acquisition Executive AND Client Delivery

Email me: raj@dtitek.com

Digital Technology Innovations

3122 Lakeside Dr, Shelby Twp, MI 48316

Phone: 248-602-3301

Web: www.dtitek.com

 

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