Hi Partners,
Greetings to you!!!
I am writing to see if you or anyone you may know of is interested in the below position, please email me resume at your earliest convenience along with the details requested below the job description.
BUSINESS ANALYST
Requirement 1
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 5 Months
Responsibilities
Performs lead facilitation function for LoB
Assists the LoB delivery manager set-up the Detailed Requirements Teams and reports to the delivery manager for LoB
Has the following experience
Lead projects (fully lifecycle)
Lead facilitation sessions for business and technical requirements
Understands and facilitate technical detail discussions
Plans and facilitates 'all sessions' needed to execute development of a scope work package to build work packages that can be delivered to state farm or vendor build teams
Outcome focused vs. process focus
Understands the scope packages being approved by the Execution / Phase planning Function
In planning facilitation session plans to execute scope packages to build work packages.
Facilitation leads will understands type of work
Plans for the right attendance of SME's (Business and Technical Architects as needed)
Allocates BA & SME time across multiple sessions efficiently
Leverages previous project management and requirements development experiences
Leverages understanding of technical and business detail to facilitate the detailed discussions
Supports the Delivery Manager refine the LoB Execution Roadmap based on learning's from the detailed requirements efforts
Reports on progress of sessions
Supports the change function as it relates to requirements lock down
Works with:
Testing Lead
Work Packaging Liaison
Representatives from other SME's planned and included as needed by scope package type
Persistent State Farm BA's / SA's
Dynamic Vendor teams including PM, BA"s
Requirement 2
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 5 Months
Responsibilities
Performs lead facilitation function for LoB
Assists the LoB delivery manager set-up the Detailed Requirements Teams and reports to the delivery manager for LoB
Has the following experience
Lead projects (fully lifecycle)
Lead facilitation sessions for business and technical requirements
Understands and facilitate technical detail discussions
Plans and facilitates 'all sessions' needed to execute development of a scope work package to build work packages that can be delivered to state farm or vendor build teams
Outcome focused vs. process focus
Understands the scope packages being approved by the Execution / Phase planning Function
In planning facilitation session plans to execute scope packages to build work packages.
Facilitation leads will understands type of work
Plans for the right attendance of SME's (Business and Technical Architects as needed)
Allocates BA & SME time across multiple sessions efficiently
Leverages previous project management and requirements development experiences
Leverages understanding of technical and business detail to facilitate the detailed discussions
Supports the Delivery Manager refine the LoB Execution Roadmap based on learning's from the detailed requirements efforts
Reports on progress of sessions
Supports the change function as it relates to requirements lock down
Works with:
Testing Lead
Work Packaging Liaison
Representatives from other SME's planned and included as needed by scope package type
Persistent State Farm BA's / SA's
Dynamic Vendor teams including PM, BA"s
Requirement 3
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 17 Months
Responsibilities
Work on the new Auto Work Execution project for Phase 2-5
Requirement 4
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 3 Months
Responsibilities
Document requirements for the ICP Auto Product
Requirement 5
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 12 Months
Responsibilities
The following knowledge is required for this skill: Marketable (Industry) Knowledge:
· Requirements Modeling or Business Architecture
· Event Analysis
· Process Modeling
· Use Case Modeling
· General familiarity with Insurance and Financial terms and concepts is helpful but not necessary
The following tools are utilized by this skill: State Farm Tools:
· LTSNext Suite (mainly TestLink)
Marketable (Industry) Tools:
· Microsoft Visio
· Microsoft Word
· Microsoft Excel
· SharePoint
The following soft skills are utilized by this skill:
· Meeting Facilitation
· Problem Solving and Decision Making
· Resourcefulness
· Flexibility
· Conflict Resolution
· Ability to communicate with a wide variety of people including Business, Technical, Leads, and Peers
· Relationship Building and Navigating the Organization
Technical Skills:
· Experience with requirements modeling process required
· Claims experience helpful, but not required
Soft Skills:
· Strong communication skills, both written and verbal is a must
· Strong facilitation skills required
· Detail oriented individual needed who takes initiative
Requirement 6
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 1 Month
Responsibilities
· Must be a highly professional individual with analytical skills who is capable of working with all levels of leadership, analysts, and support members.
· Must have strong written and verbal communication skills, ability to navigate multiple data sources, and be proficient in writing clear, concise instructions.
· Will be responsible for providing communication support to IT developers, managers, and director-level leadership so proven ability to produce quality materials quickly and consistently is necessary.
· A solid understanding of how IT is developed and tested, or strong aptitude to learn it quickly is desired
Requirement 7
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 32 Months
Responsibilities
Analyst responsibilities include:
· Works with business lead to create scoping documents necessary to initiate project work.
· Analyzes business problems, synthesizes data and create necessary deliverables
· Drive and facilitate key discussions with respective business areas to navigate discovery of scope and assess/architect resolution options
· Leverages the internal ICP Planning Team contacts as needed to address State Farm business/organizational direction
· Support project development and assist in forming work plans
· Profile, track and trend data in support of projects, plans and presentations
The ideal candidate has the following credentials:
· Strategic Thinker who is also sensitive to the tactical implementation
· Strong analytical orientation and data driven approach to work
· Excellent communication skills and an ability to influence business partners
· Ability to break down large scale business problems
· An aptitude for synthesizing large amounts of data, building data driven analysis and presenting findings to leadership at the executive level
Desired experience:
· Deep knowledge of business principles
· Experience in leading strategic projects
· Demonstrated project management ability
· Demonstrated proficiency with PowerPoint and Excel
· Positive attitude and strong motivation
· Excellent written and verbal communication skills
· Comfort with presenting to all levels of management
· Ability to work independently, assume additional responsibilities/tasks on short notice, and be a self-starter
· Understanding the business of insurance/financial services
· Ability to work in a fast paced environment
· Ideally has both software/solution engineering and business background
Requirement 8
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 13 Months
Responsibilities
· Duties Communication strategist Implement the Sourcing Office communications strategy and update it as needed
· Communication guidance to the Sourcing Offices functional areas Develop communication plans for key Sourcing Office functional areas
· Develop Sourcing Office communications for distribution to ICP development teams
· Maintain connections with the Change Adoption team and the Systems Organizational Change
· Communications team to drive Sourcing Office information to corporate audiences
· Ensure consistent and accurate messaging in Sourcing Office communications Skills
· Strong written and verbal communication skills
· Facilitate to define work Drive work in collaborative environment
· Work in the grey has program and project experience
· Experience working with business partners
Requirement 9
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 12 Months
Responsibilities
Dependencies:
1) Review Weekly Dependency Reports to ensure compliance with expectations (approx. 2 hours). Review for:
a) Accuracy and completeness
b) Readability
c) Make minor adjustments as required
2) Conduct QA Dependency Review (Frequency is weekly; 10-12 hours)
i) Review dependencies in Lotus Notes Collaboration Database
ii) Flag QA violations for each dependency
3) Compile results
i) Notify Phase Coordinators (annotated Report)
4) Ongoing Dependency Follow-up activities (4-6 hours) Risks & Issues:
5) Review the Consolidated Risk & Issue Reports to ensure compliance with expectations (approx. 3 - 4 hours). Review for:
a. Accuracy and completeness
b. Readability
c. Make minor adjustments as required
6) Conduct Weekly Qualitative Reviews for Risks & Issues (approx. 12-14 hrs.)
a. Review the risk in the LN Collab Database for: Status Updates, Mitigation/Contingency Plan, Impact Date, Risk Priority & Impact analysis
b. Review the risk in the LN Collab Database for: Status Updates, Resolution Plan, Due Date, Issue Priority & Impact description
c. Flag any violations (for risk, issue or both)
7) Ongoing follow up activities (approx. 2-5 hrs.)
Skill Set:
1. Able to review and analyze information
2. Strong Communication skills
3. Good Excel skills
4. Experienced (junior level); flexible and willing to learn
Requirement 10
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 12 Months
Responsibilities
The following knowledge topics required for this skill include:
· Cognos reporting tool
· Incident Management
· Integration / touch points between SDM process and the Incident, Problem, and Knowledge processes
· Knowledge Management
· Operation Center and other Call Center structure and workflow
· Problem Management
· Problem Management Review Board
· Service Management Metrics Industry Knowledge
· Business metrics
· IT Service Management metrics
· ITIL (Information Technology Infrastructure Library) Foundations Certified (required)
· Experience in a Service Operation process assignment (Incident, Problem) strongly desired Industry Tools
· eGain Communications
· eGain Service
· Cognos Connection
· Hewlett Packard Service Manager
· HP Service Manager (product)
· IBM Cognos 10 Business Intelligence
Requirement 11
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 12 Months
Responsibilities
· Will act as a liaison between the Business and Systems teams.
· Resource will also need to coordinate meetings - create specific agendas, take meeting minutes, manage action items.
· The Business Requirements Modeler has the ability to use structured techniques for uncovering, organizing, and communicating business processing requirements.
· Techniques include Event Analysis, Process Modeling (e.g. Context Diagram, Process Map), and Use Case Modeling.
The following knowledge is required for this skill:
State Farm Knowledge: - None (assuming a mentor is assigned)
Marketable (Industry) Knowledge:
· Requirements Modeling or Business Architecture
· Event Analysis
· Process Modeling
· Use Case Modeling
· General familiarity with Insurance and Financial terms and concepts is helpful but not necessary
The following tools are utilized by this skill:
State Farm Tools:
· LTSNext Suite (mainly TestLink)
Marketable (Industry) Tools:
· Microsoft Visio
· Microsoft Word
· Microsoft Excel
· SharePoint
The following soft skills are utilized by this skill:
· Meeting Facilitation
· Problem Solving and Decision Making
· Resourcefulness
· Flexibility
· Conflict Resolution
· Ability to communicate with a wide variety of people including Business, Technical, Leads, and Peers
· Relationship Building and Navigating the Organization
Technical Skills:
· Experience with requirements modeling process required Experience with creating use cases
· Claims experience helpful, but not required
Soft Skills:
· Strong communication skills, both written and verbal is a must
· Strong facilitation skills required
· Detail oriented individual needed who takes initiative
Requirement 12
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 12 Months
Responsibilities
· Participate in strategic and planning architecture as a subject matter expert on behalf of their specific area. May be asked to assist in the development of deliverables as needed.
· Adhere to the standards set forth in the EA Playbook, ICP Playbook, and process owner guidance for the production of Business Architecture and requirements artifacts.
· Have a detailed understanding of strategic architecture and roadmaps.
· Assist in development of business decision documents as needed by collaborating with DCs, DCPs, business partners, systems partners and core teams.
· Collaborate with work initiation teams to develop documentation such as business case proposals, business case templates, and project charters.
· Serve as a liaison between systems and business partners from other departments for business related issues.
· Works with product owners and business partners from various departments to build collaboration and make decisions needed during planning and execution.
· Participate in business architecture reviews and ensure appropriate business and system partners are represented.
· Obtains, demonstrates understanding, and communicates company and industry knowledge and direction.
· Stakeholder to scope changes, risks and issues.
Requirement 13
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 12 Months
Responsibilities
· Participate in strategic and planning architecture as a subject matter expert on behalf of their specific area. May be asked to assist in the development of deliverables as needed.
· Adhere to the standards set forth in the EA Playbook, ICP Playbook, and process owner guidance for the production of Business Architecture and requirements artifacts.
· Have a detailed understanding of strategic architecture and roadmaps.
· Assist in development of business decision documents as needed by collaborating with DCs, DCPs, business partners, systems partners and core teams.
· Collaborate with work initiation teams to develop documentation such as business case proposals, business case templates, and project charters.
· Serve as a liaison between systems and business partners from other departments for business related issues.
· Works with product owners and business partners from various departments to build collaboration and make decisions needed during planning and execution.
· Participate in business architecture reviews and ensure appropriate business and system partners are represented.
· Obtains, demonstrates understanding, and communicates company and industry knowledge and direction.
· Stakeholder to scope changes, risks and issues.
Requirement 14
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 12 Months
Responsibilities
The ability to understand and use a variety of business modeling techniques to capture the data requirements for a project, program or enterprise effort, without regard to any specific software application or data modeling technique
· Creating standard deliverables.
· Documenting requirements in Enterprise models.
· Providing enterprise perspective.
· Focusing on conceptual business requirements.
Technical Skills:
Experience with requirements modeling process Experience with Mega helpful, but not required Soft
Skills:
· Communication - written and verbal
· Excellent Facilitation Skills
· Detail oriented Self Starter Initiative
· Orientation towards Software Project Delivery Life Cycle.
· Ability to undertake Requirements Documentation and Process Modeling Management.
· Ability to facilitate Requirements Gathering Sessions.
· Experience in Requirement Elicitation.
· Management and knowledge of Use Case Modeling
· Ability to act as an interface between Business and Systems and negotiate with Stakeholders where necessary
· Good Communication Skills
· Written documentation skills
Requirement 15
Role Title : Business Analyst
Location : Bloomington, IL
Duration : 12 Months
Responsibilities
· Requirements Discipline Team Analyst DC 2/3 - This resource will split their time between DC 2 and DC3
· This individual would work with the Requirements Discipline Lead to steward and mature the Requirements Discipline in DC 2/3.
· This includes understanding the ICP guidance on Requirements, and assisting the lead in rolling this out to DC 2/3 projects and Execution Business Analysts (both internal and external).
· This individual will also work with the lead in developing and communicating additional DC 2/3 specific guidance when needed in areas such as Requirements deliverables, processes, tools, communications, training, quality measures, and Requirements vendor work orders.
· This role involves collaboration with Enterprise Architecture, Business Architecture, Mega Tool Team, TestLink Tool Team, Execution Business Analysts, Requirements Vendors, Delivery Managers and other Disciplines (design, development, and test).
· This person should be a Business Analyst in Systems with Requirements or Business Architecture experience. (This could be a Business Analyst – Systems, Business Analyst – Insurance, or Business Analyst – Financial).
· This individual must have strong initiative, coordination, communication skills, relationship building, and adaptability. This is a full time assignment
Analyst
Requirement 16
Role Title : Analyst
Location : Bloomington, IL
Duration : 26 Months
Responsibilities
MUST have experience as a contact center business analyst
Must have experience working with
· call flows
· IVR applications (from a business process perspective),
· customer experience Prefer experience working with Cisco UCM, Cisco CVP and/or Cisco ICM
Additional Qualifications:
· Business Experience: Business Process Management
· Business Experience: Corporate Contact Center Consulting Services (contact center knowledge)
· Systems Experience: Collaborative Technologies
· Business Experience: Digital Media Audio/Vide
· Expertise
· Business Experience: Unified Communications
General Skills:
· Strong written and oral communications,
· Self-starter,
· Able to build relationships within all levels of the organization,
· Ability to work a full work week Mon- Fri, onsite at Corp South for at least the week, will consider virtual for week depending on candidate skill level, experience in a mid to large organization where business requirements will be gathered from multiple sources.
Requirement 17
Role Title : Analyst
Location : Bloomington, IL
Duration : 26 Months
Responsibilities
Full Time Business Resource Requirement for ID1:
Salesforce, eGain, online collaboration skills, experience mapping business process changes to technology tools –
Additional Qualifications:
1. Business Experience: Business Process Management
2. Business Experience: Corporate Contact Center Consulting Services (contact center knowledge)
3. Systems Experience: Collaborative Technologies
4. Business Experience: Digital Media; Audio/Video Expertise
5. Business Experience: Unified Communications
General Skills:
Strong written and oral communications, self-starter, able to build relationships within all levels of the organization, ability to work a full work week Mon- Fri, onsite at Corp South for at least ½ the week, will consider virtual for ½ week depending on candidate skill level, experience in a mid to large organization where business requirements will be gathered from multiple sources.
Requirement 18
Role Title : Analyst
Location : Bloomington, IL
Duration : 26 Months
Responsibilities
Full Time Business Resource Required for ID2 - Salesforce, eGain, data display for business process needs, working with call center operational tools
Requirement 19
Role Title : Analyst
Location : Bloomington, IL
Duration : 26 Months
Responsibilities
Full Time Business Resource required for ID3: Experience working with business partners to identify routing options for customer needs across both a telephony (CISCO) systems and online (Salesforce, EGain)
Requirement 20
Role Title : Analyst
Location : Bloomington, IL
Duration : 26 Months
Responsibilities
· Requesting external Business Analyst with Claims experience in at least one of the following lines of business: Auto, Fire, Life and Health.
· Resource will be expected to serve in a test team lead role, organizing, facilitating, documenting, ensuring follow up of deliverables are met.
· Expected to provide subject matter expertise in the area of : user acceptance testing (UAT) create business scenarios and drive out data requirements Coordination/organization effective communication time management troubleshooting skills are also required.
Requirement 21
Role Title : Analyst
Location : Bloomington, IL
Duration : 26 Months
Responsibilities
· Requesting external Business Analyst with Claims experience in at least one of the following lines of business: Auto, Fire, Life and Health.
· Resource will be expected to serve in a test team lead role, organizing, facilitating, documenting, ensuring follow up of deliverables are met.
· Expected to provide subject matter expertise in the area of : user acceptance testing (UAT) create business scenarios and drive out data requirements Coordination/organization effective communication time management troubleshooting skills are also required.
Requirement 22
Role Title : Analyst
Location : Bloomington, IL
Duration : 20 Months
Responsibilities
· Requesting external Business Analyst with Claims experience in at least one of the following lines of business: Auto, Fire, Life and Health.
· Resource will be expected to serve in a test team lead role, organizing, facilitating, documenting, ensuring follow up of deliverables are met.
· Expected to provide subject matter expertise in the area of : user acceptance testing (UAT) create business scenarios and drive out data requirements Coordination/organization effective communication time management troubleshooting skills are also required.
Rajesh
Global Resource Management, Inc. (GRMI)
678 935 7980
rajesh@grmi.net and do keep me CC at rajesh.arecruiter@gmail.com
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