[xrecnet] Service Desk Specialist ::::: Ottawa , Canada

Hi,

This is Arvind, - Recruitment and Resources from SancroSoft USA Inc.

We have an urgent requirement as follows:

Please respond with resumes in MS-Word Format with the following details to arvind@sancrosoftusa.com

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :

Requirement Details

 

Position   :  Service Desk Specialist

Location   :  Ottawa , Canada

Duration   :  Full time

 

Education:

Graduation from a recognized university or community college with an acceptable specialisation in computer science or information systems; or equivalent combination of education, training and experience.

 

Language Requirement:

Bilingual (English and French)

 

Experience:

Experience in supporting windows XP to Windows 7 migration activities

Experience in Information Technology (IT), preferably in a customer-facing role

Experience administering and supporting Active Directory

Experience in Incident Management;

Experience in technical support and customer service

Experience in E-mail Support

Experience in supporting Blackberrys and BES Server technology

 

Knowledge:

Knowledge of ITIL framework;

Knowledge of troubleshooting and logical problem solving methodologies;

Specific knowledge of policies, procedures and work instructions in functional area;

Knowledge of Service Level Agreement framework;

Knowledge of  ITSM tools such as Remedy;

Knowledge of MS Windows based operating systems (ie. Windows 7, Windows Server); Microsoft Office, browsers and other common commercially available software titles

Knowledge of MS Active Directory, remote control tools (ie. SCCM) and Group Policy Objects;

Knowledge of Local and Wide Area Networks and supporting VPN technologies.

 

Abilities:

 

Ability to provide first and second line support in a national IT environment;

Ability to prioritise and organise work and adapt to changing priorities;

Ability to work with minimal supervision;

Ability to work with vendors and third parties to solve hardware, software and process problems;

Ability to analyse, evaluate, and solve technical problems;

Ability to communicate effectively both orally and in writing;

Ability and willingness to learn new technologies.

Ability to handle potentially delicate customer situations in a professional manner, bringing them to a positive resolution

 

Personal Suitability:

Ability to establish rapport and maintain effective working relationships with colleagues and clients;

Initiative, reliability, discretion, decisiveness and tact;

Maintain positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization;

Maintain cooperative relationship with external organizations

Ability to work in effectively in a team environment

 

 

 

 

 

Thanks & Regards

 

Arvind,

Sr.Recruiter.

 

 

SancroSoft USA Inc | Direct:  (916)-671-5579 | arvind@sancrosoftusa.com

4944 Sunrise Blvd, Suite B-4 | Fair Oaks, CA 95628 | Fax: (916) 200- 0305 | www.sancrosoftusa.com

 

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