Customer Support Analyst
Tallahassee, FL
12 mths +
Phone/Skype
Must Haves:
· 2+ years of experience performing business process analysis.
· 2+ years of customer support experience.
· Experience training and mentoring staff.
· Demonstrated ability to communicate technical concepts to non-technical audiences and development staff.
· Demonstrated ability to perform the translation of business process requirements into technical requirements
· Ability to validate user requirements, provide written test plans and coordinate testing activities.
· Demonstrated ability to produce business and/or technical documentation related to the requirements, specifications, traceability matrices, design, process and data flow diagrams, data migration, data modeling testing, and training.
· Demonstrated experience with the testing of web-based applications.
Nice to Haves:
· Experience working with the DOH Health Management System (HMS) (or other health care information systems) and/or knowledge of business processes in the medical field and county health departments.
Bala
Accounts Manager
SSAI Technologies LLC | Board: 908 450 9465| Fax: 908 842 0244 | www.ssaitech.com | Email: bala@ssaitech.com | bala.ssaitech@gmail.com
Yahoo & Gtalk: bala.ssaitech
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