[xrecnet] Need resources - Project Manager - Madison, WI

Hi,

 

How are you doing?.  Hope you are doing well.

If you have available Bench consultants. We have an urgent demand for resources for below requirement.

Please forward your qualified candidates immediately. Need to attend Face to face interview

 

Job Title: Project Manager

Duration: 1 year

Location: Madison, WI (In-Person)

Employment Type: Contract opportunity

Tax Terms:C2C

No. of jobs: 01 opening

 

Proficient in:

Seeking a highly experienced service desk consultant to review our existing enterprise help desk service, analyze the operation's effectiveness and develop a project plan to include design, development of options for service improvement.

The enterprise service desk supports internal and external clients statewide utilizing a wide variety of computing services.

This position would be responsible for transforming the current catch and dispatch service model to a knowledge centered support service model.

This review will need to include all functions from contact inception through effective resolution and satisfaction measurement.

The ideal candidate would have experience creating and/or re-engineering a service desk to include activities such as:

·         Migrating from a Call Back to a Real-Time support model

·         Development and implementation of knowledge centered support

·         Definition and implementation of operational metrics

·         Definition and implementation of customer satisfaction metrics

·         Establishing process for communicating outage/emergency activities to multiple levels of the organization.

·         Design and implementation of escalation policies and procedures.

·         Determining staffing requirements

·         Defining staff training needs and establishing training programs.

·         Defining support strategies

·         Implementing productivity tools

·         Setting service level expectations

·         Support center consolidation

·         Experience in organizational Change Management process design and execution.

·         Project Management

·         Service delivery management

·         Customer service management

 

Certification: PMP

 

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Thanks,

Kumar
715.502.4900
Symphony Corporation|Madison, WI

CMMI Level 4 company

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