[xrecnet] Java L2 Support ( Banking application support experience) Location: Alpharetta, GA ( 5 days onsite mandatory)

 
 
Java L2 Support ( Banking application support experience)
Location: Alpharetta, GA ( 5 days onsite mandatory)

W2 - INDEPENDENT CONSULTANTS - who can work on our w2 

As a Level 2 (L2) Java Support Engineer in a banking application support team, you will provide second-tier technical and functional support for enterprise banking applications built on Java and related technologies. You will troubleshoot incidents, work closely with development (L3) teams, monitor production stability, manage SLAs, and act as a key contact for clients/internal stakeholder

Key Responsibilities

Technical Support & Troubleshooting

Provide L2 application support for Java-based banking systems (e.g., online banking, core banking modules).

Investigate, diagnose, and resolve incidents and technical issues within defined SLAs.

Perform log analysis and triaging using tools like Kibana, Dynatrace or equivalent.

Troubleshoot End-of-Day (EOD) / End-of-Cycle (EOC) jobs and batch processes.

Use SQL queries to investigate data issues and assist in root-cause analysis.

Collaboration & Escalation

Coordinate with L1 support to escalate unresolved issues and with L3/development teams for complex defects.

Track and manage incidents using ITSM/ticketing tools (e.g., ServiceNow, JIRA)

Regards

Pavan

VDart Inc

Ph: (470) 251-2584 Ext:1866

Email: Pavankumar.s@vdartinc.com

Website: https://vdart.com

 

 

 

Confidentiality Notice

 

The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer.

 

 

--
You received this message because you are subscribed to the Google Groups "Xrecnet IT Recruiters Network - Corp to Corp IT Jobs & Hotlists" group.
To unsubscribe from this group and stop receiving emails from it, send an email to xrecnet+unsubscribe@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/xrecnet/CAGf9M092Mp8QnwuGSc6hzQvGRtdVQ5tu_FBXk%3DEGXKJFgcvYzw%40mail.gmail.com.