[xrecnet] IVR & Cyara Automation Tester @Texas - need to go onsite at Texas - need locals .

   IVR & Cyara Automation Tester

Only local to Texas consultants can be submitted who can go for in person interview at Texas.

 

(candidates need to go for onsite interview on 24th June to Coppell TX)

 

Job Summary

We are seeking an experienced IVR & Cyara Automation Tester to validate and ensure the quality, reliability, and performance of Interactive Voice Response (IVR) applications and contact center solutions. The ideal candidate will have hands-on experience with Cyara testing tools, test automation, IVR call flow validation, and end-to-end customer journey testing across voice and digital channels.

Key Responsibilities

• Design, develop, execute, and maintain automated test scripts using Cyara platforms.
• Validate IVR call flows, speech recognition, DTMF inputs, routing logic, prompts, and backend integrations.
• Perform functional, regression, smoke, system integration, and end-to-end testing for contact center applications.
• Create and manage test scenarios, test cases, and test data for IVR and customer experience testing.
• Execute automated and scheduled test runs to ensure application stability after deployments.
• Analyze test results, identify defects, and work closely with development, business, and operations teams for resolution.
• Validate integrations between IVR systems, CRM applications, databases, APIs, and telephony platforms.
• Monitor test execution reports and provide quality metrics to stakeholders.
• Participate in requirement reviews and provide feedback from a testability perspective.
• Support User Acceptance Testing (UAT) and production validation activities.
• Ensure compliance with testing standards, processes, and best practices

 

Regards

Pavan

VDart Inc

Ph: (470) 251-2584 Ext:1866

Email: Pavankumar.s@vdartinc.com

Website: https://vdart.com

 

 

 

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