Hi ,
Hope you are doing great!
This is Phani with DATA GROUP Inc., we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.
Please submit resumes in word format directly to <phanik@datagrp.com> OR Call me at <732-791-2348 xtn:111> if you would have any questions.
Role Name | ITSM Process Consultant |
Location | Houston, TX |
Job Description | At least 10+ yrs of experience, have good working experience on following · Service Transition experience – Incident, Problem, Change & Release Management - Primary · Service Level Management – understanding SLAs, Metrics Management, KPIs & CSF - Primary · ITIL Certified - Primary · ITSM Tool – Remedy, ServiceNow etc –Primary · Analytical Skills – BO - Primary · Facilitate & Handle meetings such as CAB & Release Meetings - Primary · RCA - Metrics Analysis & Process Improvements · Managed Services framework understanding · Score card / Dashboard preparation based on SLAs · Presentation & Negotiation skills · ITSM Consulting and Process Assessment skills · Excel knowledge for graphs |
Key Skills | ITIL Service Operations – ITIL IM,CM,PM & RM Process Definition SLA / KPI Measurement Service Improvement |
Certification | ITIL Intermediate / ITIL Expert |
Start Date | 15th Sep 14 |
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