[xrecnet] IAM Operations Lead required in TX (Onsite)

Hi,

Please find the requirement below and let me know your interest..

POSITION

IAM Operations Lead
Location – 5 Days Onsite in Houston, TX
Duration – 5 years

Job Description

Around 8 - 10 Years of experience in support Identity Management support projects, Onshore Lead – Responsible for managing the IAM team (~20 FTE's) plus IAM services which includes the following scope:

Must have skills

• Identity governance and administration (Savyint IGA – Primary skill requirement)
• User lifecycle management & access provisioning (User Access provisioning/deprovisioning)
• Access Management of Authn & Authz. Policies and SSO integrations and MFA (Entra ID)
• Should have a deep understanding of the delivery aspects of IAM support related engagements
• Analytical and problem-solving skills
• Experience working with client application stakeholders for demand prioritization for backlog management for enhancements and application onboarding needs
• Client interfacing and strong communication skills
• Would be responsible to interface with Client stakeholders for issues clarifications and work as an interface to the offshore team
• Resolution of issues that are escalated from the L2 support teams
• Perform Root Cause Analysis of incidents and implement fixes
• Needs to work closely with offshore personnel for ensuring efficient operations support working through IAM tickets, IAM platform support, IAM enhancements
• Perform trend analysis of incidents and implement process/technology fixes to eliminate/reduce repetitive issues
• Development of fixes to resolve repetitive incidents

 

Good to have skills

• Privilege account management (Beyond Trust PAM)
• Endpoint privileges management (CyberArk EPM)
• CIAM (Okta)

Thanks and regards,

Shilpi
Upstream Global Services

Email ID: shilpi@upstreamgs.com

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